Page 3 - HOPPE HLS One
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Frequently Asked Questions
Question: Answer:
What is ‘HLS™One’? HLS™One is a complete hardware solution in a box. It is a multipoint
locking system that is pre-configured and specially packaged to add
greater value and convenience.
Isn’t multipoint hardware complicated Not at all. When installed and used properly, multipoint hardware is
and high maintenance? simple to operate and requires very little maintenance. The additional
locking points will improve door performance and add value.
Is it difficult to install? Installation is easy with a properly prepared sash and frame.
Installation instructions are provided in every HLS™One.
Are all of the necessary strikes and Yes, all strike plates and screws for installation are included in the
screws included? hardware package.
Is there a minimum purchase quantity? No, a minimum purchase is not required.
What is the lead time? The target is two weeks, but lead times may vary.
What is the warranty? HOPPE’s HLS™ Multipoint Hardware is backed by a limited lifetime
mechanical and finish warranty.
Can I return individual parts or will I have Single parts can be returned for warranty purposes only. Restocking
to return the whole system? fees apply for other accepted returns.
Can I select the products that I want For your convenience, we’ve already determined the most popular
included in my kit? products and sizes and selected those for our packs. The balance of
our products are available for purchase as individual components only.
What do I do for a custom door size? We recommend the universal packs. See page 4 for pack numbers.
What is the finish of the hardware in the To ensure the highest level of corrosion protection and durability,
packs? HOPPE only offers the HLS™One with Stainless Steel components.
Can I get strikes to match the finish of my Some strikes may be available in additional finishes for purchase
handle set? separately. Please contact your HOPPE Sales Representative.
What type of handles are available for use Any of our HLS 9000 swing door handle sets may be used with this
TM
with this hardware? hardware. Refer to pages 14 - 17 for our most popular styles, or visit
www.us.hoppe.com for the full offering.
Can you provide hinges as well? Yes, we recommend adjustable hinges for optimum door performance.
Our adjustable hinges are available in finishes to match our handle sets
and can also be seen online at www.us.hoppe.com.
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